This is it – it’s end of year review / vendor contract review time.  And if anyone in those meetings is ever surprised, then you’re not doing it right.  Whether it's a vendor performance review  or an individual performance review, clients and managers can usually follow the same path...

12/21/2018 11:44 AM - Comment(s)

In a situation that entails ‘poking the bear’, it’s best to deal with a gummy bear.  Or a teddy bear – they don’t bite.  Poking the bear is doing something you know will irritate someone else – or worse.  It usually involves a difficult conversation the other person prefers to avoid…a...

12/04/2018 12:48 PM - Comment(s)